Welcome to Shop Dermal Fillers! These Terms & Conditions (“Terms”) outline the rules and regulations for the use of our website, located at shopdermalfillers.com, and for the purchase of products from our online store. By accessing this website and making a purchase, you agree to comply with these Terms.

1. General Information

Company Name: Shop Dermal Fillers
Registered Address: 23 Springston Rd, Hartlepool, TS26 0EY, UK
Contact Information:
Email: info@shopdermalfillers.com
Phone: +44 7563 042083

2. Use of the Website

By using our website, you agree to the following terms:

Eligibility: You must be at least 18 years old and legally capable of entering into a contract to use our website and make purchases.
Accuracy of Information: We strive to ensure all product descriptions, images, and prices on our website are accurate. However, we do not warrant that product descriptions or any other content on the website are error-free, complete, or current at all times. We reserve the right to correct any inaccuracies or omissions without prior notice.
Changes to Website: We reserve the right to modify, suspend, or discontinue our website or services at any time, without prior notice.

3. Orders & Acceptance

When you place an order on our website:

Order Confirmation: Once you place an order, you will receive an order confirmation email. However, this email does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason.
Payment Processing: Orders will not be processed until full payment has been received. Payment options include Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.
Order Cancellation: We reserve the right to cancel any order if we suspect fraud, unauthorized use of payment information, or if a product is no longer available. In the event of cancellation, any payments will be refunded.

4. Pricing & Payment

Currency: All prices on our website are listed in GBP (£).
VAT & Duties: Prices include VAT for UK customers. For international orders, VAT and import duties may be charged by the destination country, and these are the responsibility of the customer.
Payment Methods: We accept major credit and debit cards, Apple Pay, and bank transfers for wholesale orders. Payments must be made in full at the time of purchase.

5. Shipping & Delivery

We offer reliable and timely shipping services:

Shipping Policy: Orders placed before the cutoff time will be dispatched on the same day. Orders placed after the cutoff time will be dispatched the following working day.
Delivery Times: Delivery within the UK typically takes 1-2 working days, while international orders may take 3-7 working days, depending on the destination and courier service used.
Tracking: All shipments are tracked, and customers will receive tracking information via email or text message once their order has been dispatched.
Customs & Import Duties: For orders outside the UK, customers are responsible for any customs duties or import taxes. Please check with your local customs office for more information.
Call & Collect: UK customers can arrange call and collect by appointment. Please contact us to schedule this.

6. Returns, Refunds & Exchanges

We want you to be fully satisfied with your purchase. Our returns policy is as follows:

Eligibility for Returns: Products can be returned within 30 days of purchase, provided they are in their original condition and unopened. Certain products, such as cold chain items, are non-refundable unless they are faulty upon delivery.
Return Process: To initiate a return, contact us at info@shopdermalfillers.com with your order number and reason for return. Once approved, you will receive instructions for returning the item. The customer is responsible for return shipping costs unless the item is faulty.
Refund Processing: Refunds are processed within 5-8 business days once the returned item is received and inspected.
Wholesale Orders: Wholesale orders are non-refundable once they have been processed and paid for.

7. Liability & Warranties

Product Use: Our products are intended for professional use only. Shop Dermal Fillers is not liable for any adverse effects resulting from the misuse of products or failure to follow proper procedures.
No Warranties: Products are provided “as is” without warranties, either express or implied, unless otherwise required by law.
Limitation of Liability: Shop Dermal Fillers will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including but not limited to damages for loss of profits or data.

8. Intellectual Property

All content on this website, including text, graphics, logos, and product descriptions, is the property of Shop Dermal Fillers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

9. Privacy Policy

Your privacy is important to us. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of revised terms signifies your acceptance of those changes.

For any questions regarding these Terms & Conditions, please contact us at:

Email: info@shopdermalfillers.com
Phone: +44 7563 042083
Address: 23 Springston Rd, Hartlepool, TS26 0EY, UK

Thank you for choosing Shop Dermal Fillers!