At Supple Skin Fillers, we aim to provide a secure and convenient shopping experience for our customers. Please review our payment policy below to understand the available payment methods, billing terms, and conditions.
Accepted Payment Methods
We accept the following payment methods:
- Credit & Debit Cards:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Digital Payments:
- Apple Pay
- Bank Transfers (For Wholesale Orders Only):
- If you wish to pay via bank transfer for wholesale orders, please contact our customer service team at info@shopdermalfillers.com for further details.
Currency
- All transactions on our website are processed in GBP (£) (British Pounds).
- If you are purchasing from outside the UK, your payment provider may apply currency conversion rates and fees. Please check with your bank or card provider for details.
Payment Security
At Supple Skin Fillers, we prioritize the security of your payment information. Our website uses SSL encryption to ensure all payment details are transmitted securely. Additionally, we use secure third-party payment processors to handle your transactions.
- We do not store or retain your payment card details on our website.
Billing & Charges
- Order Confirmation: Once you complete your purchase, you will receive an email confirmation of your order with a breakdown of the products purchased, the total cost, and any applicable shipping charges.
- VAT (Value-Added Tax): All prices listed for UK customers include VAT (currently 20%). For international customers, VAT and import duties are not included and may be charged by your country’s customs office upon delivery.
- Wholesale Orders: VAT will apply to UK wholesale orders unless a valid VAT exemption is provided. International wholesale customers are responsible for any applicable taxes or customs duties.
Payment Issues
If you encounter any issues while processing your payment, please try the following:
- Ensure that all card details are entered correctly, including the billing address that matches your payment method.
- Contact your bank or card provider to ensure that the transaction has not been blocked.
- If the problem persists, reach out to our customer support team at info@shopdermalfillers.com for further assistance.
Refund Policy
Please note the following conditions regarding payments and refunds:
- Refunds for Returned Items: If you return a product that is eligible for a refund, your payment will be refunded to the original payment method used at checkout. Refunds will be processed within 5-8 business days after we have received and inspected the returned item.
- Non-Refundable Payments: Some items (such as cold chain products) are non-refundable unless they are faulty or damaged upon delivery. For more details, please refer to our Returns & Refunds Policy.
Fraud Protection
For the safety of all our customers, we reserve the right to perform additional verification checks on orders flagged for suspicious activity. If any discrepancies arise, we may contact you via phone or email to verify the order.
- Supple Skin Fillers reserves the right to cancel or refuse any orders that are suspected of being fraudulent, unauthorized, or placed under false pretenses.
Payment for Wholesale Orders
For customers interested in placing wholesale orders, payment will need to be arranged with our customer service team. Please note the following:
- Bank Transfer: Wholesale orders may require payment via bank transfer. Once the payment has been received and processed, we will begin fulfilling the order.
- No Refunds for Wholesale Orders: Wholesale orders that have been processed and paid for are non-refundable. This includes partially shipped wholesale orders due to stock availability, as these are ordered specifically for the customer.
For any payment-related questions or concerns, please contact us at:
- Email: info@shopdermalfillers.com
- Phone: +44 7502 345657
Thank you for shopping with Supple Skin Fillers! We appreciate your business and are here to assist you with any payment inquiries.