At Shop Dermal Fillers, we aim to make the sales process transparent and ensure our customers are fully informed about any taxes or additional charges that may apply to their orders. Please review the information below regarding sales, applicable taxes, and your responsibilities as a buyer.

Sales Policy

All products listed on our website are priced in GBP (£).
We strive to ensure that all information on our website is accurate. However, we reserve the right to correct any errors or omissions regarding pricing or product descriptions.
Discounts and Promotions: Any discounts, vouchers, or promotional codes must be applied at the time of checkout. Promotions cannot be applied retroactively once the order is completed.
Order Confirmation: Once your order is placed, you will receive an order confirmation via email. This will include a summary of the products ordered, the total cost, and any applicable shipping fees.

Taxes for UK Customers

VAT (Value-Added Tax): All prices for products listed on our website include VAT (where applicable) for UK customers. The VAT rate is set by the UK government and is currently 20% on most products.
VAT Invoices: If you require a VAT invoice, please contact our customer service team at info@shopdermalfillers.com, and we will be happy to provide this for you.

International Taxes and Duties

For orders shipped outside the UK, including to the EU and other international destinations, additional taxes, customs duties, and fees may apply.

Import Duties and Customs Fees: Depending on your country’s regulations, your order may be subject to import duties, customs fees, or taxes once it arrives in your country. These charges are imposed by the destination country’s customs office and are not included in the total price at checkout.
Responsibility for Import Duties: As the buyer, you are responsible for paying any import duties or customs fees that may be levied by your country. Shop Dermal Fillers does not calculate or estimate these charges, so we recommend checking with your local customs office for more details before placing an order.
Delays Due to Customs: Customs clearance processes can sometimes result in delays beyond our control. While we strive to ensure your order arrives promptly, Shop Dermal Fillers is not responsible for delays caused by customs checks or additional fees imposed during customs clearance.

Brexit Impact on EU Deliveries

Due to the United Kingdom’s departure from the European Union (Brexit), some EU customers may experience additional delays or charges on their orders. Please be aware of the following:

VAT & Customs for EU Orders: Orders shipped to EU countries may be subject to additional VAT, customs duties, or handling fees upon arrival in your country. These charges are determined by local authorities and vary from country to country.
Customs Clearance Delays: Brexit may cause significant delays in the customs clearance process for EU shipments. These delays are beyond our control, and Shop Dermal Fillers will not be held responsible for any resulting late deliveries.

Refunds & Tax Exemptions

VAT Refunds: VAT refunds are not available for UK customers. However, non-UK residents may be eligible for a VAT refund on orders shipped outside the UK. Please check with your local authorities to determine eligibility for VAT refunds.
Tax Exemptions: If you are purchasing on behalf of a tax-exempt organization, please contact us before placing your order at info@shopdermalfillers.com to discuss the documentation required. We will do our best to accommodate such requests where applicable.

Wholesale Orders and Taxes

Wholesale Pricing: If you are placing a wholesale order, please contact us at info@shopdermalfillers.com for specific pricing and terms.
VAT on Wholesale Orders: VAT will be applicable on wholesale orders for UK businesses unless a valid VAT exemption applies. International wholesale buyers are responsible for any taxes or duties applied by their respective countries.

For any questions regarding taxes, import duties, or our sales policies, please contact us at info@shopdermalfillers.com or by phone at +44 7563 042083. We are committed to helping you with any concerns you may have regarding your purchase.

Thank you for choosing Shop Dermal Fillers!