Free Shipping

At Supple Skin Fillers, we offer FREE SHIPPING for all UK orders. Our goal is to provide fast and reliable service while ensuring your products arrive in a timely manner.

Processing & Handling Times

Order Processing Time: 2-3 business days.
Handling Time: All orders are carefully packed and dispatched within 1 business day after processing.
Cutoff Time for Same-Day Dispatch: Orders placed before 2 PM UK time will be dispatched the same day (subject to stock availability). Orders placed after this time will be dispatched the next business day.

Shipping Services & Delivery Times

All UK shipments qualify for free shipping and are dispatched using Royal Mail Tracked services. International orders are shipped using DPD or UPS/Parcel Force, with rates based on your destination.

UK Free Shipping:
Royal Mail Tracked 24/48: Delivery within 1-2 working days (including Saturdays).
European Union (EU) & Far East Orders:
DPD: Delivery within 2-4 working days for EU and 3-7 working days for the Far East.
Worldwide Orders:
UPS/Parcel Force: Delivery in 3-7 working days, depending on the country.

Call & Collect (By Appointment Only)

UK customers can use our Call & Collect service by appointment. Please email info@shopdermalfillers.com to arrange. Photo ID (Passport/Driver’s License) and the Order ID will be required at the time of collection.

Tracking & Notifications

Once your order has been dispatched, you will receive an email and text with your tracking number. This will usually be provided by the afternoon once your parcel has been packed and processed.

Import Duties & Taxes

International customers are responsible for any import duties, taxes, or customs fees. We recommend that you check your country’s import regulations before placing your order.

Wholesale Orders

For wholesale inquiries, contact info@shopdermalfillers.com. Wholesale orders do not qualify for free delivery, and customers are encouraged to arrange their own collection.

Missing Items, Incomplete Orders & Lost Parcels

Incomplete Orders: Contact us at info@shopdermalfillers.com within 5 working days if your order is incomplete.
Lost Parcels: If your parcel has not arrived, contact us within 14 days of dispatch. We will investigate with the courier, which may take 6-8 working days. If confirmed lost, we will offer a refund or replacement.

Cold Chain Deliveries

We do not accept returns on cold chain items unless they are faulty upon delivery. No refunds or reshipments will be provided if the delivery fails due to collection issues.

Pre-Orders

If your order contains pre-order items, available stock will be shipped first. Pre-orders will be shipped separately when available. Please note that shipping costs are non-refundable for orders containing pre-orders.

For any questions or concerns regarding our shipping policies, please contact us at info@shopdermalfillers.com or by phone at +44 7502 345657.

We aim to respond to all inquiries promptly.

Contact Us:

Shop Name: Supple Skin Fillers
Address: 23 Springston Rd, Hartlepool, TS26 0EY, UK
Email: info@shopdermalfillers.com
Phone: +44 7502 345657